A comprehensive collection of customer service scripts covering every situation an online seller faces — ready to use on Shopee, TikTok Shop, LINE, Facebook, and any platform.
**Scripts cover 6 core categories:**
**Two tones available:**
**How to use:**
Download as PDF or open in Notion, then copy scripts into your platform's auto-reply settings. Save hours of chat response time immediately.
- Pre-purchase: Product questions, pricing, shipping
- During order: Order confirmation, status updates
- After shipping: Tracking updates, delivery notifications
- Post-delivery: Thank you messages, satisfaction follow-up
- Issues & returns: Handle problems professionally
- Reviews & repeat purchases: Drive long-term sales
- Casual: Friendly language for lifestyle and fashion products
- Professional: Formal language for business and premium products